All new and unopened products come with a 15-day; money-back guarantee based on the delivery date. To receive a refund or to make a return, please contact us at craftscarve@gmail.com with your order number. Carvecrafts will provide a shipping label which will be deducted from the refund. Please note, returns may take 2-3 business days to process. 

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If any products arrive damaged, broken, or part of your order is missing, you must notify Carvecrafts at craftscarve@gmail.com within 15 days of the delivery date as provided by the shipper. Please save all packaging materials and damaged goods and our team will work with you to get the issue resolved.